Privacy policy

Last updated: July 2026

KOKONEYUI operates this store and website, including its related information, content, features, tools, products, and services, to provide customers with an online shopping experience (the “Services”).

KOKONEYUI is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms & Conditions and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, email address, phone number, billing address, and shipping address.
Payment and financial information required to process a transaction, including payment method, payment confirmation, transaction details, and relevant payment information.
Customer account information, if you choose to create an account, including your email address, profile details, preferences, and account settings.
Transaction and shopping information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as details of previous transactions.
Reviews and other content that you choose to submit through the Services.
Communications with us, including information you provide when submitting a customer service enquiry or contacting us through our contact form.
Device and technical information, including information about your device, browser, network connection, IP address, and other online identifiers.
Usage information, including information about how and when you access, navigate, or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, submit a review, use the Services, communicate with us, or otherwise provide information to us.
Automatically through the Services, including through your device, browser, cookies, pixels, and similar technologies when you visit or interact with our website.
From Shopify and other service providers that provide technology, payment, delivery, analytics, customer support, marketing, or other services on our behalf.
From business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes.

Providing and Improving the Services

We may use your personal information to:

Process payments and orders.
Provide order confirmations and other transaction-related communications.
Arrange packing, fulfilment, shipping, returns, exchanges, and refunds.
Maintain and manage customer accounts.
Remember customer preferences.
Enable customers to submit product reviews.
Provide customer service.
Improve our website, products, and customer experience.
Recommend products or content that may be relevant to you, where this feature is available.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information to:

Send marketing or promotional emails when you have subscribed or otherwise consented to receive them.
Measure the performance of marketing activities.
Display or support online advertising relating to our products.
Personalise advertising or product recommendations based on activity such as products viewed, added to a cart, or previously purchased, where these features are enabled.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Even after unsubscribing from marketing communications, you may still receive non-promotional messages relating to your orders, account, or enquiries.

Security and Fraud Prevention

We may use personal information to:

Provide a secure checkout and shopping experience.
Authenticate customer accounts.
Detect, investigate, prevent, or respond to suspected fraud, illegal activity, malicious activity, or security threats.
Protect our business, customers, website, and Services.

If you create a customer account, you are responsible for keeping access to that account secure.

Communicating With You

We may use your personal information to:

Respond to questions and enquiries.
Provide customer support.
Send information about your orders, account, returns, refunds, or other transactions.
Maintain our customer and business relationship with you.

Legal and Business Purposes

We may use personal information where reasonably necessary to:

Comply with applicable laws, regulations, or valid legal processes.
Respond to requests from courts, law enforcement bodies, regulators, or government authorities.
Investigate or participate in legal proceedings.
Enforce our Terms & Conditions and other policies.
Establish, exercise, or defend legal claims.
Protect our rights and the rights of customers or other individuals.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for legitimate business purposes and in accordance with this Privacy Policy.

This may include disclosure:

To Shopify, payment providers, IT providers, website hosts, analytics providers, customer support providers, cloud storage providers, fulfilment providers, delivery services, and other vendors that perform services on our behalf.
To Australia Post or other delivery providers for the purpose of delivering an order.
To business or marketing service providers that help us operate, analyse, promote, or improve the Services, where those services are enabled.
When you direct us, request us, or consent to the disclosure of information to a third party.
Through social media features, integrations, or third-party services that you choose to use.
In connection with a business transaction, such as the sale, transfer, restructuring, merger, or acquisition of all or part of the business.
When required to comply with legal obligations, court orders, subpoenas, search warrants, or lawful government requests.
Where reasonably necessary to enforce our policies, prevent fraud, protect the Services, or protect the rights and safety of KOKONEYUI, our customers, or others.

Third-party service providers process personal information according to their own privacy notices and applicable legal obligations.

Relationship With Shopify

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information about your access to and use of the Services to provide, secure, maintain, and improve Shopify’s platform and the Services available through our store.

Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located in countries outside the country in which you live.

Where Shopify enhanced services or Shopify Network Intelligence features are enabled, Shopify may process information about your interactions with our store together with information from interactions with Shopify and other merchants. This processing may be used to provide features such as analytics, fraud prevention, service improvements, product recommendations, and personalised advertising.

For certain processing carried out through Shopify’s enhanced services, Shopify may be responsible for responding to requests concerning how it processes personal information.

You can learn more about Shopify’s collection and use of personal information by reviewing the Shopify Consumer Privacy Policy and Shopify Privacy Portal available through Shopify.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

Operate and secure the website.
Remember preferences and shopping-cart contents.
Understand how visitors use and navigate the Services.
Analyse website performance.
Improve the customer experience.
Measure marketing performance.
Support personalised content or advertising where these features are enabled.

Depending on your location, you may be presented with options to manage your cookie and privacy preferences.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the operation or availability of some website features.

Third-Party Websites and Links

The Services may contain links to websites, platforms, or services operated by third parties.

When you follow a link to a third-party website, that website’s own privacy, security, and other policies will apply.

KOKONEYUI does not control and is not responsible for the privacy practices, security, availability, accuracy, or content of third-party websites or services.

Information you choose to share through public or semi-public platforms, including social media platforms, may be visible and used by other people according to the rules of those platforms.

The inclusion of a third-party link does not necessarily mean that KOKONEYUI endorses that website, service, owner, or operator.

Children’s Personal Information

The Services are not intended to be used independently by children.

We do not knowingly collect personal information directly from children under the age at which they can legally consent to the processing of their personal information in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us through our contact form to request that the information be reviewed or deleted.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising purposes.

Security and Retention of Personal Information

We take reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

However, no security system or method of transmitting information over the internet is completely secure. We cannot guarantee absolute or perfect security.

Please do not submit sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on factors including whether it is needed to:

Fulfil or maintain an order or customer account.
Provide the Services.
Comply with tax, accounting, legal, or regulatory obligations.
Resolve disputes.
Prevent fraud.
Enforce our contracts, Terms & Conditions, or other policies.

When personal information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable law.

Your Rights and Choices

Depending on where you live and the laws that apply, you may have some or all of the following rights concerning your personal information:

The right to request access to personal information held about you.
The right to request correction of inaccurate or incomplete personal information.
The right to request deletion of certain personal information.
The right to receive a copy of certain personal information in a portable format.
The right to object to or restrict certain uses of personal information.
The right to withdraw consent where processing is based on consent.
The right to opt out of certain uses of personal information for targeted advertising, sharing, or sale where those rights apply.

These rights are not absolute and may apply only in certain circumstances. A request may be declined where permitted or required by applicable law.

You may submit a privacy request through our contact form.

We may need to verify your identity before processing a request.

Where permitted by law, you may appoint an authorised representative to submit a request on your behalf. We may request evidence that the representative is authorised to act for you and may also require you to verify your identity directly.

We will not discriminate against you for exercising a privacy right.

We will respond to valid requests within the timeframe required by applicable law.

Global Privacy Control and Advertising Preferences

Depending on where you live, you may have the right to opt out of certain processing for targeted advertising or the sale or sharing of personal information.

Where required by applicable law and supported by Shopify, a Global Privacy Control signal sent through your browser may be treated as an opt-out request for that browser or device.

Where Shopify can associate the browser or device with a Shopify customer account, the preference may also be applied to that account.

Other browser-based “Do Not Track” signals may not be recognised unless required by applicable law.

Rights for Residents of the United Kingdom or European Economic Area

If you live in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may also have the right to:

Object to certain processing of your personal information.
Request that processing be restricted.
Withdraw consent where consent is the legal basis for processing.
Lodge a complaint with an applicable data protection authority.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

Complaints

If you have a complaint about how we collect, use, store, or disclose your personal information, please contact us through our contact form.

We will review your complaint and respond within a reasonable period.

Depending on where you live and which laws apply, you may also have the right to contact or lodge a complaint with an applicable privacy or data protection authority.

International Transfers

Shopify and some of our service providers may transfer, store, or process personal information outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

For transfers from the European Economic Area or United Kingdom, these safeguards may include recognised contractual protections, such as the European Commission’s Standard Contractual Clauses, applicable UK contractual safeguards, or another legally recognised transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our business practices.
The Services or technology we use.
Shopify’s services or privacy settings.
Applicable legal or regulatory requirements.

When this Privacy Policy is updated, the revised version will be posted on this website and the “Last updated” date will be changed.

Where required by applicable law, we will provide additional notice of material changes.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise a privacy right available to you, please contact us through our contact form.

You may also write to us at:

KOKONEYUI
PO Box 67
Patterson Lakes VIC 3197
Australia

For the purposes of applicable data protection laws, KOKONEYUI is the controller of personal information where required by law.