Most ready-to-ship items leave our studio within 2–3 business days.

If an item is made-to-order, please allow a little extra time — we’ll let you know clearly on the product page.

Our official website currently ships within Australia only.

If you’re outside Australia, you can shop selected Kokoneyui items through our Etsy store.

Please check our Shipping Policy for full details.

Australia Standard Shipping

• Flat rate: $10
• Estimated transit: 3–5 business days

• Free Standard Shipping for orders over $100

Yes, absolutely.

Most of our packaging is fully recyclable — and many pieces are designed to be reused for a long time before they ever need to be recycled.

At Kokoneyui, we choose materials with intention.

Our jars, bottles, and pouches are made from recyclable materials, and we encourage reusing them at home for storage, organising small items, or creating your own rituals.

Please check your local recycling guidelines, as requirements may vary by region.

Our bath salts, bath milks and botanical blends stay fresh for about 12 months when stored in a cool, dry place, away from direct sunlight.

Because we use natural ingredients with no harsh preservatives, we recommend enjoying your product while the scent and minerals are at their best.

Once opened, keep the lid tightly closed to maintain freshness.

Our mist is made with a blend of essential oils and carefully selected fragrance oils.

For the best clarity of scent, we recommend using it within 12 months.

Keep it in a cool, dry place away from sunlight, and close the cap when not in use.

Natural settling may occur — simply shake gently before each use.

Please email us within 15 days of delivery at hello⭐kokoneyui.com (replace ⭐ with @).

We’ll happily replace any item that arrives damaged or faulty.

Because all of our creations are handmade in small batches, we cannot accept returns or exchanges for change of mind. Please choose carefully before purchasing.

Kokoneyui is Australian owned & operated, with roots in both Japan and Australia.

Our creations are crafted in Victoria, Australia.