Most ready-to-ship items leave our studio within 2–3 business days.

If an item is made-to-order, please allow a little extra time — we’ll let you know clearly on the product page.

Yes. Our official website currently ships within Australia and to Japan.

Selected Kokoneyui products are available for delivery to Japan. Product availability is based on your location, so some products may be available within Australia only.

We do not currently ship website orders to other international destinations.

Please check our Shipping Policy for full details.

Australia Standard Shipping

• Flat rate: $10 AUD
• Estimated delivery: 2–6 business days after dispatch
• Free Standard Shipping on Australian orders over $60 AUD

Australia Express Shipping

• Flat rate: $18 AUD
• Estimated delivery: 1–2 business days after dispatch
• Available as an optional upgrade at checkout

Japan Tracked Shipping

Shipping is based on the total shipping weight of your order:

• Up to 250g: $23.95 AUD
• 251–500g: $29.95 AUD
• 501g–1kg: $39.95 AUD
• 1–2kg: $64.95 AUD

Estimated delivery: 5–10+ business days after dispatch

Tracking is included. Your final shipping rate will be calculated automatically at checkout.

If prices are displayed in JPY, the converted amount may vary slightly depending on the current exchange rate.

Delivery estimates do not include possible customs processing delays.

Yes, absolutely.

Most of our packaging is fully recyclable — and many pieces are designed to be reused for a long time before they ever need to be recycled.

At Kokoneyui, we choose materials with intention.

Our jars, bottles, and pouches are made from recyclable materials, and we encourage reusing them at home for storage, organising small items, or creating your own rituals.

Please check your local recycling guidelines, as requirements may vary by region.

Our bath salts, bath milks and botanical blends stay fresh for about 12 months when stored in a cool, dry place, away from direct sunlight.

Because we use natural ingredients with no harsh preservatives, we recommend enjoying your product while the scent and minerals are at their best.

Once opened, keep the lid tightly closed to maintain freshness.

Our mist is made with a blend of essential oils and carefully selected fragrance oils.

For the best clarity of scent, we recommend using it within 12 months.

Keep it in a cool, dry place away from sunlight, and close the cap when not in use.

Natural settling may occur — simply shake gently before each use.

Please email us within 15 days of delivery at hello⭐kokoneyui.com (replace ⭐ with @).

We’ll happily replace any item that arrives damaged or faulty.

Because all of our creations are handmade in small batches, we cannot accept returns or exchanges for change of mind. Please choose carefully before purchasing.

Kokoneyui is Australian owned & operated, with roots in both Japan and Australia.

Our creations are crafted in Victoria, Australia.